*FREE SHIPPING ON ORDERS OVER $130 AUD

TRACKING

Your order will be delivered via NZ Post & Aus Post, whereby you can track your order. Orders placed on the weekend will usually be processed within 24 – 48 hours of the next business day. Please ensure your order items & delivery details are correct, as we are unable to re-direct packages once your order has been dispatched.

If you have any questions relating to your delivery, please contact our Customer Service team from Monday - Friday, 9 am – 2 pm NZ timezone (excluding public holidays) or email hello@kiaracosmetics.co.nz.

***Please Note***
Please check all items & shipping details listed are correct prior to completing your order. Once your order has left our warehouse we are unable to make any changes to this. The address submitted on order once shipped is final and any changes required are to be requested directly to Aus Post. 

SHIPPING DISCLAIMER

We ship orders as soon as possible; however, this will not always be the same day that the order is placed.

• ITEMS ON PRE-ORDER

  From time to time, we may offer products on pre-order. These items are clearly marked on the product page with an estimated dispatch timeframe. If your order contains a pre-order item, your entire order will be held and shipped together once all items are available. If you would like in-stock items shipped sooner, we recommend placing a separate order. Estimated dispatch dates are provided as a guide and may be subject to change.

• In general, please allow 1-2 business days for processing time. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed. Orders placed during peak periods may experience 1-2 additional days delay.

• All international orders are shipped via NZ Post, AUS Post or Express DHL. We do not use any other carrier, even upon request.

• Customers will receive an email confirming their order shortly after the order is placed. If you do not receive this email confirmation, please double-check any spam folders.

• Aus Beauty Club cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

• Customers are responsible for providing Aus Beauty Club with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.

• Aus Beauty Club do not take responsibility for any shipment delays by our carriers.

• No refunds/exchanges for shipping costs will be given in these cases.

• If you do not collect your parcel from a courier depot after being notified via the courier company or via a collection card and this is then returned to Kiara Cosmetics in New Zealand, you the customer will be responsible for the cost to ship this back to Australia. This does not apply if the product you receive is damaged. 

If you have any questions regarding shipping and/or shipment of orders, please email hello@kiaracosmetics.co.nz

If your email is received outside these hours, please allow us 48-hours to respond following the next business day.